For some types of application, there is a right of appeal when a visa is refused. If you have the right of appeal, we will give you three documents.

• The written Notice of Refusal (this tells you why the Visa Officer has refused your visa
• The Notice of Appeal form AIT2 (you must fill this in to explain why you think the Visa Officer was wrong to refuse you a visa)
• A leaflet explaining how to fill in the Notice of Appeal form

You must lodge your appeal at the Asylum and Immigration Tribunal. You can do this by:

• Fax to: +44 (0) 15092211699: or
• Post to: Asylum and Immigration Tribunal, Tribunals Group Customer Service Centre,
  PO Box 7866, Loughborough, LE11 2XZ, United Kingdom; or
• Returning your appeal forms to: Visa Section, British Embassy, PO Box 248, Khalid Bin Al Waleed St (Street 22) Abu Dhabi, UAE

The completed appeal form must arrive no later than 28 days after you receive the Notice of Refusal. Please ensure that your appeal form is signed and dated and any supporting documents submitted are accompanied by a certified English translation.

For further information on the right of appeal, please read the guidance on Appeals on the UKBA website

Complaints

The UK Border Agency is committed to providing the best possible service and believes that handling complaints is an important part of our service. We also welcome any comments that you may wish to make about our operation. We are committed to:

• Listening to our users’ views
• Learning from our mistakes
• Continually improving our service

If you have any comments, or are concerned about the standard of service you received, please let us know. We investigate all complaints fully and will send you a reply within 20 working days.

If you wish to complain about the service you received from the UK Border Agency at this Embassy, please forward your complaint in writing to the Entry Clearance Manager at:
British Embassy
Visa section
198 Ferdowsi Avenue
Tehran 11316 – 91140
E-mail: visaenquiries.Tehran@fco.gov.uk